Wedding & Event Q & A
Answers to our most frequently asked questions to help you plan your event! Many of these are answers to questions that are discussed during our consults.
How far in advance should I place my order?
We are currently taking orders for up to 6 months prior to the event date. We always say the sooner, the better. Not only will this help you to get the date and services you want, but it will also give you more time to decide flavors/decor, make payments, etc. Please note that, as we are a small, family-owned business, we do take a few "break weeks/planning weeks" during the year, in which case the bakery is closed and services would be unavailable. You can view those break weeks here.
What is required to reserve my date and order?
What if I haven't decided on flavors but want to get my order in?
Once we confirm that we have availability for the date needed, we can put together a rough invoice based on the best estimate of what you know you will need. For example, if you know you need roughly 175 cupcakes, a 6" cutting cake and delivery to Medina, we'll put together an invoice based on that info. We would require a 50% deposit based on that total (all deposits are non-refundable). From that point, you will have until about 2 weeks prior (we will give you an exact date, as some holidays or break weeks may interfere with the 2 week time frame) to the event date to make changes (as long as they are reasonable and can still be fit into our schedule), decide/modify flavors/decor, etc. You can make payments in several forms (online via Paypal, checks, over the phone or in person) up until 2 weeks prior (or the designated date per above) to the event date, at which point any balance due must be made in full. Keep in mind that if you decide to add on delivery, set up or rental services after the initial order (or if you need to change the order in any sort of significant quantity) they are all subject to availability. We email wedding/large event invoices so that you can see what you ordered and can also see what our kitchen will get on the event date. This gives you a chance to make sure we have everything correct and gives you a chance to notify us of any changes.
I'm not sure how much to order. What are the general ordering guidelines?
STANDARD SIZE CUPCAKES:
*Minimum order quantity: 12 per flavor/decor (can be ordered in any quantity outside of 12, as long as you get at least 12 of that flavor/decor)
*We recommend: At least 1 per person (minimum). We usually recommend getting a few extra, just in case (the larger the event, the more "extra" we recommend). We recommend at least 6-12 extra per 100 guests. Keep in mind, the more flavors you offer, the more people will want to try. Also, consider your crowd and who will be attending.
CAKE BALLS, CAKE POPS, MINI CUPCAKES or OTHER BITE-SIZED TREATS (like brownies, cookies, etc.):
*Minimum order quantity:
Cake Balls & Cake Pops: 12 per flavor/decor (can be ordered in any quantity outside of 12, as long as you get at least 12 of that flavor/decor)
*Mini Cupcakes: Ordered in quantities of 3 dozen per flavor/decor. These cannot be ordered in amounts outside of 3 dozen per flavor/decor.
*Cookies, Brownies, Sweet Treats: Please see the respective pages on this website for the ordering quantities, as these will vary per batch/per item. Click here for a general link.
When/where are my items made?
Everything we offer is made right here on site, from scratch in our commercial kitchen in Strongsville, OH. Cupcakes are made the day of the event, cake balls are finished off the night before or morning of the event. Chocolate Strawberries are made the day of the event.
Do you offer delivery?
Yes, based on availability. Delivery prices vary based on delivery zone. There are minimum order requirements that need to be met based on delivery zone. You are certainly welcome to pick up any items as well (or have a trusted friend or family member do the pick up). Some items, like cake balls or cake pops, may be available for pick up a day or two prior to the event date (cake balls/pops have a longer shelf life than any other item). Please note that we do not offer delivery or set up services on Sundays, Mondays, holidays or any other planned break dates. We would need a delivery window as soon as possible to add on this service (earliest/latest items can be dropped off...the larger the window, the better)
Do you offer set up?
At this time, we do not offer set up services. We do, however, offer drop-off only services for an additional fee (limited geographic area, based on availability)
Do you offer display rentals?
Yes, based on availability. Please visit our Display Rentals page for more detailed info on what we have to offer, capacity, size, etc. It is important to know the size/shape of your dessert table in order to help determine which displays will work for your event. We do have some of these displays available in our retail store, if you need to see them in person. You are also welcome to use any of your own displays (if we are setting up, we just ask for any guidelines you have for where items/flavors are to be set up, what to do with any extras, etc.). Display rental periods typically run from Friday/Saturday, through Wednesday of the following week (may vary due to holidays or planned break dates). We are closed on Sundays & Mondays, so that gives you Saturday (for Friday events), Tuesday & Wenesday (by 4pm) to return the displays. All display packaging/boxes must also be returned, and the items must be returned cleaned, in the same condition it was rented to you. Yes, you may have a friend or family member bring back the display, as we can issue you any deposits due to the credit card you paid with.
Do you offer flavor signs?
Yes. Our basic white, table tent tag is available at $.50 per tag. You are more than welcome to provide your own. Some of our customers have also made up their own menus displayed in a decorative frame/chalkboard (some even include pictures from our website as a guide). Visit our Dessert Displays to see a few that people have used!
What types of special decor do you offer?
We have a variety of colored frostings, chocolates, sprinkles, sugars, glitters, etc. that we can use to bring in wedding/event colors or themes if desired. We also have a varity of colored liners that can be used for standard size cupcakes and cake balls. There are different frosting styles that can be used as well. Our cupcakes and cake balls all have their own distinct design on their own, and more often than not, that is what our customers end up going with (it totally depends on the look and theme of your wedding/event). We do not do any fondant decorations at this time. For corporate events/birthdays/etc., we also offer customized tags that can be used with cake pops or on cupcakes, incorporating a message, logo or theme (you are also welcome to provide your own).
Do you offer "to-go" containers?
Although rarely needed, we do offer small containers, available for purchase. Single cupcake containers are $.25 per container (clear, hinged clamshell style). Cake Ball boxes would vary based on size. You are also welcome to purchase containers that fit with your event theme online. We are happy to provide you with dimensions so you can purchase the correct size. If you do end up having anything left towards the end of the evening, we recommend not putting out containers until close to the end of the event.
Do you make wedding cakes?
The largest cake we offer is a 10" round, the largest 2-tier is an 8" and 10" round. All of our cakes are considered "cutting cakes" or "dessert cakes" . Basic cutting cakes start at a 6" round (most commonly ordered size). All of our decor is simple buttercream (or topped with various toppings if a dessert cake option is selected). We do not offer intricate designs, piping, fondant, florals or sheet cakes at this time. Visit our "Cakes" page for sample decor.
Do you offer tastings/consults?
We do not offer tastings/consults at this time. The questions on this page should provide the answers to most of your questions, but feel free to contact us with any additional questions you have!
Anyone is welcome to stop in the Strongsville retail shop at any time to purchase cake balls/cupcakes from our case to get an idea as to size, decor and flavor. From there, we are happy to assist with questions and actual order placement via email, over the phone, or in person in the shop. We have actually planned entire events with customers via email, so that is always an option! We can show you samples of sprinkles, liners, etc. in the store as well (we can also email pictures of those items as well). If you see specific flavors on the menu for the date you want to stop out, you are welcome to call ahead and do a pre-paid phone hold for those flavors so that we still have them when you arrive. You may do this any time after the menu is posted for that week, and we highly recommend it.
Do you offer vegan or gluten free options?
Are there any bulk discounts or event pricing?
Due to the premium ingredients used, as well as the labor and attention to detail for each and every order, we do not offer any discounts at this time.
Did we miss something?
Contact us if you have any other questions! (440) 846-1352, ,
or stop in our retail store during normal business hours.
ORDER CANCELLATION POLICY:
*For orders placed within 7 days or less of pick up/delivery date, all sales are final. Orders may be cancelled if you don't need them or plans change, but no refunds or store credit will be issued.
*For orders placed outside of 7 days prior to pick up/delivery date, we will retain a 50% deposit on the order, regardless of circumstance. Credit or refunds of any type will not be permitted on that portion of the order. Any refunds (after the 50% of the order total has been retained) due in excess of $100 may be split into multiple refund payments at our discretion, with final refund amount given by 30 days from time of order cancellation. In order to receive a partial refund or store credit (if applicable), orders must be cancelled prior to 7 days of the order pick up/delivery date. Any orders cancelled within 7 days or less of the pick up/delivery date will be considered 100% non-refundable.
ORDER & DEPOSIT POLICY:
*Any orders/holds that have a total amount of $50 or less require payment in full at time of order placement. Cancellation policies (see above).
*Any orders/holds that have a total amount that is over $50 may pay in full at time of order placement, or pay a 50% deposit, with final payment due at time of order pick up (or 2 weeks prior of weddings or delivery orders). We will retain a valid credit card on file if you have a balance due, and the card will be charged with that balance if we do not receive payment by the due date or at pick up. Even if orders are not picked up, the balance due on the order will still be charged. Cancellation policies (see above).
Thank you for your understanding and support.
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